Frequently asked questions

Participation Agreement Acceptance: These General Conditions must be accepted by the Participant at the time of acquiring/taking part in one of our Products/activities/tournaments/competitions and/or making use of an Experience.

Registration Procedure All participants must be 18 years of age or older. “I declare that I am 18 years old or older.” Only official identifications such as Passports, driver's licenses, or government-issued identification cards will be accepted as proof of age. Unacceptable identifications include photocopies, student cards, or non-government-issued identification. The registration process will be understood as done/effective as soon as the following registration steps are complete: Registration must be completed in full. If needed, tazuz will request a representative from a team/couple/other. Every person who is taking part in the activity must complete the registration form, providing personal information, and comply with these general terms and conditions. Pay the participation fee in full. Tazuz will prominently display participation fee information on its website, app, and registration forms. Receive confirmation from Tazuz staff. We will reach out to you on WhatsApp or Email. Participation is only confirmed once full payment is received in NIS or another accepted currency. Spots will not be held without payment. We offer several payment methods, including national and international VISA and MasterCard credit or debit cards, BIT, PayBox, bank transfer, and cash (with prior approval). Please note that not all activities support all payment methods. All participation, cancellation, and general terms apply to all payment methods. Cash payments are accepted up to 72 hours before the activity begins. Tazuz will reject the participation of those participants who have not paid the participation fee at the beginning of the activity. No exceptions will be made. Individuals classified as debtors for failing or refusing to comply with payment terms may be placed on a "no-participation list" until the outstanding cost is covered. Being on this list prohibits participation in any of our activities.

Cancellation Terms: Cancellations made one week or more before the registration closing date will result in a full refund. If the team cancels within a week of the start of the activity, then the team will have to cover 50% of the cost of their payment for the course. Or find a replacement. If a team cancels 72 hours or less before the start of the course, then the team will still have to pay the full amount, and there will be no full/partial refunds. Tazuz reserves the right to decide and apply any necessary sanctions. Its representatives reserve the right to issue the final verdict. There are no refunds for teams/participants who leave the activity after it has started. If a team/participant misses a match for whatever reason on their terms, there are no refunds. If a team/participant misses a match, there are no make-up games for that team. Refund policies will be determined by tazuz. In cases of extreme weather, government restrictions, war-related issues, or similar events, make-up classes or matches will be rescheduled, taking into account the best interests of the majority of participants and the availability of our sports providers. Tazuz’s decisions regarding new dates will be final. No additional make-up classes will be offered if a participant cannot attend the scheduled make-up session/date. Some of our courses, activities, leagues, and academies require a minimum number of participants to proceed. In the event of a non-opening, tazuz will refund 100% of the participation fee and give priority to future activities to those who are affected. In case of rescheduling an activity due to weather conditions, war, or government orders, Tazuz reserves the right to determine the refund policies. Participants must request a refund privately, following the policies and conditions, or as an alternative to a refund, participants may request a credit note for the full value of their ticket.

1. Medical and Mental Limitations 1.1. Participants acknowledge that they are aware of their own medical and mental limitations. Individuals with pre-existing medical or mental conditions, or those who are pregnant, are strongly advised against participating in our sports activities or recreational events. 1.2. If a participant chooses to participate despite these conditions, they must inform Tazuz before participation. Tazuz will then consult a doctor to assess whether participation is safe. 2. Medical Fitness & Release of Liability 2.1. I confirm that I am physically, mentally, and emotionally fit to participate in the sports and recreational activities organized by Tazuz. 2.2. I understand that it is my responsibility to seek medical advice and clearance if I have any health concerns or pre-existing conditions that may affect my participation. 2.3. Participants voluntarily assume responsibility for their safety and well-being during activities. Any physical or mental injury or damage will be resolved through the participant’s private health insurance. 2.4. By accepting this statement, the participant acknowledges that Tazuz is not legally responsible for any injuries or damages. 3. Assumption of Risk 3.1. I acknowledge and understand that participating in sports and recreational activities carries inherent risks, including but not limited to the risk of injury. 3.2. I voluntarily assume all risks associated with these activities and agree to hold Tazuz harmless for any injuries, damages, or losses that may occur as a result of my participation. 4. Alcohol Consumption 4.1. Some of our events may include alcohol. Participants are advised to drink responsibly and be mindful of their limits. 4.2. Tazuz will not be held responsible for any damages, expulsions, injuries, or incidents caused by excessive alcohol consumption. Participants are fully responsible for their actions and agree to release Tazuz and its representatives from any legal liability related to alcohol consumption. 4.3. Tazuz accepts no responsibility for damages, illness, injury, or death resulting from excessive alcohol consumption. 5. False Information 5.1. Providing false information is a criminal offense and may result in legal consequences. 5.2. Tazuz staff reserves the right to suspend, expel, or fine any participant providing false information. No refunds will be provided in cases of suspension or expulsion. 6. Health Concerns and Class Misses 6.1. If a participant needs to miss a class due to a health concern, a formal letter addressing the issue must be provided. However, this does not entitle the participant to a refund. 7. Medical Emergency and Ambulance 7.1. In the event of injury or medical emergency, if a participant requests an ambulance, they are responsible for covering any associated costs. Tazuz will not be liable for ambulance fees or medical expenses.

Tazuz reserves the right to refuse admission as well as the right to verify identity. Use of Likeness & Image rights: by joining a Tazuz activity/course/program/league, participants accept that Tazuz takes photos and videos during classes and/or various activities to use for the organization. Tazuz has the right to post, advertise and share pictures for commercial purposes. “I, the participant, grant Tazuz the right to use, reproduce, and distribute any photographs, videos, or other media in which I may appear during the activities for promotional and marketing purposes without any compensation to me.” Contact I consent to receiving information from Tazuz about activities and events that may be of interest to me, based on my activity choices and interests. Incurring in any injury engaged in any act of violence such as racism or sexual harassment is a felony punishable under the law. Tazuz disclaims liability and has the right to suspend, expel, or fine the participant. Suspensions or expulsions are out of the refund. Tazuz will be out of responsibility for any damage that the participant can incur against the activity/course/program/league-provided elements. The participant can be fined to pay for any damaged/broken class/activity/program/course/league elements. In the case that the facilities where the course is held have insurance for participants, this will be informed to the participants if they ask for it. Some of our events include opportunities for participants to consume alcohol at their discretion. We urge all participants to drink responsibly, and we cannot accept any responsibility or liability if participants drink excessively, resulting in damages, ill health, injury, or death. All venues attended during any of our events reserve the right to refuse entry or remove participants from venues for any reason, including drunkenness, disorderly conduct, or aggressive or abusive behavior. We accept no liability in the event of refusal or removal and will not refund ticket prices in such an event. Tazuz may make modifications and/or updates to this Policy, duly communicated to participants and published on the website and registration forms. Entire Agreement: This agreement constitutes the entire understanding between the participant and Tazuz, superseding any prior agreements or understandings, whether written or oral, relating to the subject matter herein.

General Terms and Conditions 1. Right to Refuse Admission We reserve the right to refuse admission to any participant and to verify their identity as necessary. 2. Use of Likeness & Image Rights By participating in one of our activities, courses, programs, leagues, or events, participants consent to Tazuz taking photos and videos during these activities for the organization’s use. Tazuz retains the right to post, advertise, and share these media for commercial purposes. “I, the participant, grant Tazuz the right to use, reproduce, and distribute any photographs, videos, or other media in which I may appear during the activities for promotional and marketing purposes without any compensation.” 3. Contact Consent Participants consent to receiving information from Tazuz about activities and events that may be interesting, based on their activity choices and interests. 4. Liability for Violations Acts of violence, including but not limited to racism or sexual harassment, are illegal and punishable under the law. We disclaim liability for any such acts and reserve the right to suspend, expel, or fine participants involved in such behavior. Suspensions or expulsions are not eligible for a refund. 5. Responsibility for Damage Tazuz is not responsible for any damage caused by participants to the equipment, facilities, or elements of the activity, course, program, or league. Participants may be fined to cover the cost of any damage caused. 6. Insurance for Facilities If the facilities hosting the course have insurance for participants, this information will be provided upon request. 7. Water Activities Disclaimer By participating in any of our water activities, participants affirm that they are physically and mentally capable of safely engaging in these activities. They acknowledge the inherent risks, including unpredictable ocean and weather conditions, and understand that while instructors provide guidance to enhance safety, the ultimate responsibility for their safety lies with them. 8. Tazuz’s Role as Facilitator Tazuz acts solely as an intermediary facilitator and is not involved in the creation, payment, or dispute resolution with the activity provider. The provider is considered an external entity, and any issues or concerns regarding their services must be addressed directly with them. By accepting these terms, participants release Tazuz and its representatives from any legal liability related to the provider's services. 9. Alcohol Consumption Some events may involve alcohol consumption. Participants are advised to drink responsibly. Tazuz will not be held responsible for any damages, ill health, injury, or death resulting from excessive alcohol consumption. 10. Venue Policies All venues hosting Tazuz events reserve the right to refuse entry or remove participants for reasons including drunkenness, disorderly conduct, or aggressive behavior. Tazuz is not liable for such actions and will not issue refunds in these cases. 11. Modifications to Terms Tazuz reserves the right to modify or update these terms and conditions. Any changes will be communicated to participants and published on the website and registration forms. 12. Exclusion of Liability for Third-Party Providers Tazuz will not be held responsible for any failure on the part of third-party service providers, including but not limited to providers of sports activities, facilities, or transportation services. Any claims related to such providers must be directed to them directly. 13. Force Majeure Clause Tazuz will not be liable for any failure to meet its obligations under these terms and conditions if such failure is caused by events beyond Tazuz’s reasonable control, including but not limited to acts of terrorism, riots, wars, natural disasters, system failures, or emergencies that affect Tazuz’s ability to operate normally. 14. Confidentiality of Personal Information Tazuz will take all reasonable measures to protect the personal information provided by participants. However, Tazuz will not be held liable for the disclosure of personal information if such disclosure results from a security breach beyond the company’s reasonable control. Participants agree not to disclose any confidential content related to the activities organized by Tazuz without prior written consent. 15. Entire Agreement This agreement constitutes the entire understanding between the participant and Tazuz, superseding any prior agreements or understandings, whether written or oral, related to the subject matter herein.

Quality Commitment Tazuz is committed to ensuring the highest quality in all aspects of our services by focusing on the following principles: Meeting Community Expectations We strive to meet the expectations of our community by offering safe, innovative, and efficient services. Our goal is to continuously improve our processes to better serve our clients. Promoting Professional Growth We are dedicated to fostering the professional development of our team. This includes skill development and technical training to create a cooperative, inclusive, and proactive work environment with a strong sense of commitment and responsibility. Honoring Commitments and Legal Compliance We are committed to fulfilling the promises made by our team while adhering to all relevant legal requirements and applicable standards. Management Responsibility Tazuz’s management assumes full responsibility for the implementation of these quality policies within the organization. We ensure that all necessary resources are provided to staff to ensure they are aware of, align with, and comply with these standards.